SHIPPING POLICY
Processing and Shipping Times
At LA Fire Card, we strive to ensure that all books, products, and training materials are processed and shipped in a timely manner. Orders are typically processed within 1-2 business days, excluding weekends and holidays. Once processed, shipping times vary depending on the selected shipping method and destination. Standard shipping within the United States generally takes 3-7 business days, while expedited options are available for those who need their materials sooner. Customers will receive tracking information via email once their order has shipped.
Shipping Costs and Methods
We offer multiple shipping options to accommodate different needs and budgets. Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination. Free standard shipping may be available for qualifying orders or promotions. Expedited and express shipping options are also available at an additional cost for customers requiring faster delivery. LA Fire Card partners with trusted carriers to ensure reliable and secure shipment of all orders.
Damages, Returns, and Support
We take great care in packaging all orders to ensure they arrive in excellent condition. However, if an order arrives damaged or incorrect, customers should contact us within 7 days of delivery to initiate a resolution. Returns and exchanges may be accepted for eligible items, provided they are unused and in their original condition. Digital materials and e-books are non-refundable. For any shipping-related inquiries or concerns, our support team is available to assist and ensure a smooth experience for all customers.